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Shoppe Policies

Autumn Moon > Shoppe Policies

Ordering

What payments do you accept?

We accept Paypal and credit cards(Visa, Mastercard, Discover and American Express) for payment in our secure online shopping cart system.  You do not have to have a Paypal account to order online.  For credit card payments, we will show up on your credit card statement as “Autumn Moon.”

 

If I order a gift for someone, can you ship directly to the gift recipient?

Yes, we can.  Please leave a note in the Message box during checkout. This way, we will know to not include a receipt.

Custom Orders

Do you accept custom orders?

We will accept custom orders when time allows. If you would like something specific created for you, please send a message using the Contact form. Once item is discussed and quote is presented, item must be paid in advance before work can begin.

Shipping

What carrier do you use to ship items?

We use USPS First Class Mail to ship most of our items.  Packages with candles and bulkier items will ship USPS Priority Mail. (Candles and Wax Melts are only available to ship within the USA due to high international shipping prices on heavier packages.)

 

When will my order ship, once the order is placed?

In stock items are shipped within 1-3 business days. Made to order items are up to 2 weeks unless noted.  Please be sure the ship to address is correct before you submit your order. There will be no replacements or refunds for items going to the wrong address.

International Orders

Do you ship International?  (Outside the United States)

Yes.  International packages are shipped using USPS First Class International. Please allow 2-4 weeks or more for your package to arrive.  Depending on where you are in the world, some packages have been known to take a couple of months.

We use stamps.com to create our shipping labels.  A phone number is required for the customs form.  Please provide that information when checking out.

We charge you the cost for shipping the item(s) to you.  It is your responsibility to pay any taxes/duties/fees, etc. that your customs office requires.  We have no control over what they charge you when the item arrives.  Due to International shipping regulations, we cannot mark your package as a gift or lower the value of the item on the customs form.

Damage Claims & Returns

My item was damaged during shipping, what do I do now?

You must report damaged items within 7 days of receiving your items in order to receive a replacement.  A photo of the damaged item and damaged shipping box must be supplied so a claim can be made.  If no photo is provided, no replacement will be made.

 

What is your return policy?

Please contact us within 7 days of receiving the item with the reason you want to return the item. Please do this through our Contact form.  Return labels are not provided.  You must ship the items back at your own cost and provide us with a tracking number.  Once returned items have been inspected and are in the condition they were in when they were originally shipped to you, a refund will be made less the shipping cost and a 10% restocking fee.  We will only accept items back that have not been used and all original packaging must be included with the return.

Other Shoppe Information:

Photography Credit:

Shelby Robinson Photography http://www.shelbyrobinsonphotos.com

Addis Enterprises https://www.aenow.com