Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at christina@autumn-moon.com. Return address will be given at time of return request. 

If your return is accepted, you must ship the items back at your own cost and provide us with a tracking number.  Return labels are not provided.  Once returned items have been inspected and are in the condition they were in when they were originally shipped to you, a refund will be made less the shipping cost.  We will only accept items back that have not been used and all original packaging must be included with the return. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at christina@autumn-moon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  You must report damaged items within 7 days of receiving your items in order to receive a replacement.  A photo of the damaged item and damaged shipping box must be supplied so a claim can be made.  If no photo is provided, no replacement will be made.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at christina@autumn-moon.com.